These terms and conditions (the "Terms and Conditions") govern the use of www.katiekelman.com (the "Site"). This Site is owned and operated by Katie Kelman. This Site is an ecommerce, wellness & coaching website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

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Intellectual Property
All content published and made available on our Site is the property of Katie Kelman and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

 

Age Restrictions
The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

 

Accounts
When you create an account on our Site, you agree to the following:

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1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

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We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

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Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

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The following goods are available on our Site:

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• Digital Journals;

• Digital Worksheets; and

• Printables.

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We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

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The following services are available on our Site:

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• Life-Coaching; and

• QHHT (Quantum Healing Hypnosis Technique).

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The services will be paid for in full when the services are ordered.

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These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

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Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

 

Payments
We accept the following payment methods on our Site:

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• Debit; and

• Direct Debit.

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When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

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Withdrawal & Cancellation
Sessions - Every session is scheduled in advance. No shows, reschedule requests or cancellations received without adequate notice (at least 24 hours from the scheduled session) will be charged full price for the scheduled session. If cancellation has been requested before the 24 hour guideline, this will be accepted without hesitation or question.

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Digital Content - These are immediately accessible upon purchase and therefore any request for cancellation will not be accepted. 

 

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at info@katiekelman.com. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

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Effects of Cancellation
Once your cancellation request has been submitted and approved your contract will terminate immediately.

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We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

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This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

 

Refunds for Services
We provide refunds for services sold on our Site as follows:

 

Refunds
Refunds for Services

We provide refunds for services sold on our Site as follows:

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• The services will be fully refunded if the services are cancelled AT LEAST 24 hours before the services were scheduled to be provided.

 

Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

 

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

 

Limitation of Liability
Katie Kelman and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

 

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Katie Kelman and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

 

Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.

 

Additional Terms

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• You understand that the coaching services you will be receiving are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that katie is not acting as a mental health counsellor or a medical professional.; and

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• For legal purposes, you understand that coaching is currently an unregulated industry and that Katie is not “licensed “ by any UK body even though the sessions may take place in the UK.; and

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• You understand and agree that you are fully responsible for your well-being during your coaching sessions, and subsequently, including your choices and decisions.; and

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• You understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and you will not use it in place of any form of therapy.; and

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• Katie may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.; and

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• The client may contact Katie by phone or email between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided but there will be an additional charge for this, unless it is an additional feature of a purchased plan. Katie will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.; and

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• If you need to rearrange a coaching session, you should provide at least 24 hours notice. No refunds will be given to clients for unused coaching sessions unless 24 hours notice has been given. In exceptional circumstances Katie may need to rearrange a coaching session. In those instances she will also give the client 24 hours notice where appropriate.

 

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

 

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

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Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

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info@katiekelman.com
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Effective Date: 19th day of April, 2023

 

Cancellation Form

If you want to cancel your contract of sale with us you may use this form and email it back to us at the address below.

To: www.katiekelman.com
Email: info@katiekelman.com

I hereby give notice that I cancel my contract of sale of the following goods or services:
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Ordered on: ___________________________________

Received on: ___________________________________

Customer name: ___________________________________

Customer address: ______________________________________________________________________

Signature (only required if you are returning a hardcopy of this form):

___________________________________

Date: ___________________________________

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